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FAQs

Every detail matters. Here's everything you need to know before getting your story engraved.
Delivery truck Delivery
How do I track my order? Plus

As soon as your piece of jewelry leaves our workshop, you will automatically receive an email with a tracking number . This allows you to track its journey in real time, until it is delivered.

Do you ship internationally? Plus

Yes. Delivery is offered and secure worldwide . Depending on your country, delivery times may vary slightly, but you will be kept informed every step of the way.

Priority delivery available? Plus

Yes. If you want express delivery, choose our FedEx or DHL options: shipping within 48 business hours as soon as your jewelry is ready.

This solution guarantees you optimal delivery, anywhere in the world, after the customization phase.

Shipping box Order
Can I cancel or modify my order? Plus

Because our necklaces are entirely personalized, it is not possible to cancel or modify an order once it has been placed. Each piece is prepared exclusively for you.

In case of an error on our part, our customer service team will of course assist you as a priority.

Can I return my jewelry? Plus

A personalized piece of jewelry is unique: returns are not accepted, except in the case of a manifest defect or manufacturing error.

We invite you to contact us within 7 days of receipt for any complaint, with supporting photos, so that we can find a solution.

Jewelry Our products
What materials do you use? Plus

Our necklaces are made of 925 sterling silver , 14K gold plated or rhodium plated. The stones are cubic zirconia , chosen for their brilliance comparable to that of diamonds. Each piece of jewelry is designed to last and stand the test of time.

Can I personalize my necklace with any characters? Plus

Our necklaces are engraved only with the English alphabet . Accents and special characters are not taken into account.

The only symbols accepted are hearts ( 🤍 ) and the "&" .

Any order containing other symbols will be automatically processed without them.

If you have any questions or special requests, our team is available to assist you by email before your order is validated.

Are our jewelry pieces made to last? Plus

Our necklaces are made from high-quality gold, silver, or rhodium, depending on the chosen model. This commitment guarantees remarkable durability and an exceptional finish. The diamonds are zirconium, and each piece is designed to accompany your daily life while maintaining its brilliance.

We simply recommend avoiding direct contact with alcohol, including creams and perfumes, in order to preserve the beauty of your jewelry. They are perfectly water-resistant. And if you have any questions, our team will always be there to guide you.

Store Our brand
Who is behind Named? Plus

Named was born from the intuition of Mathilde and Marwa , two founders passionate about the idea of transforming each first name into a timeless piece of jewelry.

What is your mission? Plus

Each name becomes a timeless piece of jewelry. Hand-engraved, worn with love. Because every story deserves to be proudly worn.

We simply recommend avoiding direct contact with alcohol, including creams and perfumes, in order to preserve the beauty of your jewelry. They are perfectly water-resistant. And if you have any questions, our team will always be there to guide you.

What are your values? Plus

Authenticity. Craftsmanship. Timelessness. Accessible elegance.

Named doesn't follow trends: we create pieces made to last, jewelry that transcends seasons and stories.