frequently asked Questions
Here are the most frequently asked questions. If you cannot find the answer you are looking for, do not hesitate to contact us.
What materials are used for Named personalized necklaces?
Our necklaces are made from high quality gold, silver or rhodium, ensuring durability and an exceptional finish. Diamonds are Zirconium. Each necklace is designed to withstand daily wear and tear while maintaining its shine.
How long does it take to receive my personalized necklace?
Customizing and manufacturing your necklace typically takes 7-10 business days. Delivery may take an additional 3-5 business days, depending on your location.
To be sure to receive your necklace on time, allow 3 weeks from the date of your order.
Can I choose the length of the chain for my necklace?
No, all our collars are considered crew neck (35cm) with a small adjustment possible of a few centimeters in the back.
What is the return policy for personalized necklaces?
As our necklaces are personalized with the first name of your choice, we generally do not accept returns unless there is a manufacturing defect or error on our part. If you have a problem with your order, please contact us within 14 days of receipt.